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Category: Technology

How to Implement a Solid Omnichannel Support Strategy

Customer support can now occur through far more channels than in years past. Your customers could contact you through the traditional call center, but they may email, text message, submit online tickets or reach out via social media. Your customers and your business are best served with an omnichannel support strategy. Let’s discuss how to implement such as system.

Create a consistent image

When done right, the benefit of omnichannel support is that customers see the same business brand and level of support no matter how they reach out to your company. Customers should see the same logos, receive similar answers and the same great service whether they’re setting up a chat session or emailing your team. No one should get conflicting information on when they’ll get their package or how to resolve a problem. Moving to omnichannel support may require providing training in how to properly use new software and the new, company approved way of dealing with clients.

Have a customer centric process

Instead of setting up a call center and assuming younger clients will find the phone number and call it, create a customer persona for each customer demographic and determine how they’d prefer to contact you. Then set up multiple channels to serve your clients, especially those your major customer segments prefer to use. If you don’t have the time and budget to set up every channel your customers would like to use, follow Pareto’s Law and set up support on the 20% of channels that generate 80% of your customer contacts. All of these channels should flow into a single, integrated help desk.

If a customer needs to be handed off between departments, such as a billing issue referred to tech support, they should be transferred directly. Never have one department tell them to call another phone number or visit a different website. Instead, when someone complains about an order, help them file the claim for reimbursement or return the item for repair.

Use a rool rhat supports Omnichannel support

Not every customer relationship management system or helpdesk software will manage customer support through various channels. The solution is to use tools like those offered by Humach Omnichannel Solutions that can handle omnichannel customer support. It has a full suite of open APIs so that you can create a consistent customer experience no matter what channel they use to reach your company. You won’t be constrained by the limited options provided by single-vendor solutions or need to invent your own tool to reach customers through a particular channel.

Remember the metrics that matter

Regardless of which channel customers use or the systems used to handle omnichannel support, remember that you need to measure performance based on the metrics that matter to your clients. For example, your team should prioritize reducing response times across all channels over trying to handle as many tickets as possible. Track customer feedback on your customer support, so that you know when they aren’t happy. A side benefit of omnichannel support is that you’re not trying to analyze data across many separate channels. Always set key performance indicators that set high quality customer experience as the goal of your organization.

Omnichannel support yields as significant return on investment. The challenge for organizations is transforming their currently siloed support channels, consolidating data and changing software at times to create a single, customer-focused support model.

December 24, 2018
How the POS Software Revolutionized the Restaurant Industry

Within the past five years, technology has created a huge impact on the restaurant industry. As eateries compete to see who can provide the best customer experience.

Fast food aficionados are accustomed to one modern form of service: Ordering food from kiosks. Ordering kiosks have received most of the restaurant tech spotlight, as it reduces human error, increases efficiency, and reduces labor costs.

While ordering kiosks are great for most fast-food restaurants, this method isn’t used in traditional style restaurants. In your local sit-down restaurant, the technology is geared towards creating a better guest experience instead of quickly getting your customers out of the door.

And here, we’ll show you how pos systems have improved the quality of restaurant service and functionality.

So let’s begin!

What is a POS System?

Before we can go in-depth on how the restaurant world has been changed by technology, its best to know what a pos system is first.

A point-of-sale system is a hardware or software that helps with customer payments and process returns or sales. In its most basic form, it’s used to help track your restaurant’s daily cash flow.

Traditionally, a handwritten receipt and the ka-ching of a cash register acted as a point of sale system. However, as retail outlets started to evolve and digitize, a myriad of new options appeared such as computer monitors with barcode scanners, customer displays, receipt printers, and cash drawers – all which take up space in your bar.

What POS is best for your business?

Think about what you’ll need a POS for, and how you’ll be using it. Do you need the ability to split customer checks or link your kitchen ordering software? Or do you have a bar where you need to process all of your drink orders at a minute’s notice? Joinposter, Torqus are good systems that could potentially aid in the success of your business.

Here are some ways how the modern pos systems are helping today’s restaurants:

Increasing profits

Restaurant POS technology gives you the potential to increase the waiter’s tips and your restaurant’s profits. One Austin restaurant called the Odd Duck used “Toast,” another widely used pos system and increased their sales up to $500,000 in one year. For waiters, they would see an increase of $7,000 in tips annually.

Also, the information that’s provided by the technology gives you valuable information to restaurants. For instance, breweries are able to track purchases of certain beers so they can know how many batches they need to order during the next cycle.

Changing hospitality

Advancements in restaurant technology have transformed the way traditional restaurants server customers, deliver food and operate a bar.

“New bar hospitality is guest first and is data-driven,” Fredette (explain role) said. “You have to speak to your customers and find out what they need. Let that tell you what technology is appropriate for you and them. What most restaurants will find that when they take a guest-first based approach, they’ll find that their guests like the technology.”

Conclusion

Overall, restaurants have used pos systems to help customers, manage inventory, and solve problems within the bar. By using pos software like Poster, you won’t have to worry about tips or other issues again.

December 11, 2018
Predictions For the Server Network Monitoring Industry

The server network monitoring industry has gained a lot of popularity due to its utility and usage. In fact, the industry is expected to reach $1.82 billion USD by the end of 2018. And by 2023, the industry is supposed to reach up to $2.93 billion.

Due to the increasing demand from online enterprises to follow reliability requirements, there has been an increase in the use of specific monitoring equipment. As the network architecture grows, the application delivery becomes more time sensitivity.

As a result, this calls for a dire need for specific and scalable software as well. This need for a better network capability for better emergency network operation and reduces the downtime issues within modern company networks.

What is Server Network Monitoring?

Server Network Monitoring is a real-time testing system that works with software agents or hardware sensors. It’s used against network infrastructure and applications to verify that the network is available and is readily performing.

These active tests use real-time data such as HTTP response time, bandwidth, end-to-end reachability, and jitter. One of the common tests that is the ping command. It works by verifying a round trip time for the packet loss and the host.

Alternatively, there’s no other network software that uses a monitoring system. This allows the user to monitor the entire business or the enterprise network. Through this method, you have full control over how your IT team works through their daily operations.

Why Use Server Network Monitoring?

Running on a large network means that there is a large amount of data that can be processed. Sometimes the data can contain confidential information (i.e., meeting information, product information, etc.), which can lead to hefty fines if they’re leaked.

One benefit of server network monitoring software is that it reports important information on your network’s availability and performance. Server network monitoring helps with solving network and application problems, which helps your IT teams solve the issue faster.

Some examples of server network monitoring software are VoIP monitoring, video stream monitoring, and others.

Demand for using higher network speeds

During the forecasting period, it’s expected that the demand for a higher network bandwidth will increase. This could be due to the company’s need to create a high throughput, high-performance connectivity, and constant uptime.

To address the user’s requirements, the network monitoring is made for enterprise software. Large enterprises through other industries have begun to use digitization methods to help with their digitization process.

Using server network monitoring software helps with getting your business on track. By having more control over your data, you can have your team suited to handle their daily operations. Use it to make your business more streamlined and make it more efficient in the future.

Conclusion

Overall, monitoring your server is the best way to utilize your IT team and network. By doing this, you create a shield for your company once it’s approached by hackers and outside threats. As a successful company, server network monitoring software is an added component you and your IT can’t go without. So try to make use of it today!

Do you have any questions about server network monitoring?

Tell us in the comments below.

November 19, 2018
The 3 Most Popular Uses for the Internet of Things

While technology has gradually changed the way we do things over the course of the past 100 years, the quickest and most sudden shifts have taken place recently. The Internet of Things is one of the most drastic shifts towards fully implementing digital technology in our everyday lives, so let’s take a look at it.

Internet of Things development services have seen a surge in their use recently as every company tries to get in on the IoT wave, but what exactly is it? Put simply, the Internet of Things consists of adding internet functionality to devices that didn’t already have it, allowing them to collect data and make use of it.

We understand that this sounds a little abstract, which is why we’ve put this article together to make things seem a bit more approachable. Over the course of this guide, we’re going to discuss the three most prevalent applications for the Internet of Things, and you may find that you already have an IoT device.

1. Smart home

The most common use of the Internet of Things is in smart home devices, and it makes sense when you consider that things like Alexa will always have to be connected to your home network. If your light switches turn on at the command of your voice, they will likely be connected to the IoT.

A smart home can make your daily life more convenient by combining your daily chores into a single framework from which they can all be managed. If you can check the status of everything in your home over a single app, then that makes things easier for you.

2. Wearables

Smart devices which can be worn are another example of a widespread internet of things product. While most of us will look at the Apple Watch as a smart device in its own right; in its most basic form, the Apple Watch is a wristwatch that is connected to the Internet of Things for expanded functionality.

The market for wearables is expanding at an ever-increasing pace, as more companies devote serious R&D to bring new products to the market and get a share of the revenue. Beyond watches, smart glasses and other accessories are also being developed.

3. Smart infrastructure

While this may not be as noticeable in our daily lives, smart infrastructure is another common use of the Internet of Things, and it can end up saving quite a bit of tax money. For example, roads and highways can have sensors installed in them to monitor their rate of degradation and improve their maintenance procedures.

On the other hand, something like a malfunctioning stoplight could be diagnosed and fixed far quicker when it is equipped with IoT sensors.

Conclusion

The Internet of Things will continue to expand over time, and we’re only seeing the beginnings of a massive, worldwide network. These three applications are just a few of the many domains in which the Internet of Things can be put to good use.

November 17, 2018
4 Ideas for Making Your Presentation More Interactive

Anytime you’re going to go through the effort of making a quality presentation, it’s safe to assume you want people to listen. Unless your audience engages enough to absorb your key points, there’s really no point in doing the legwork a great presentation requires.

But humans are, well, only human. We have finite attention spans, and our brains can easily disengage from what’s in front of us—including meetings and presentations. As Training Mag reports, 91 percent of business professionals “admitted to daydreaming during the meetings they attend.” Plus, the same study found 39 percent of respondents confessed to falling asleep.

When you deliver a presentation, you’re competing against the clock and humans’ limited attention spans. To capture and keep attention, so as to deliver a truly impactful speech, you need to take every opportunity to actively engage your audience.

Here are four interactive presentation ideas for making your presentation more interactive for that exact purpose.

Warm up your audience

It’s not always conducive to go from “cold” to “hot” right away—meaning your presentation may start more smoothly if you take the time to get your audience warmed up. A simple icebreaker will usually do the trick because—besides being creative and fun—it gets audience members in the mindset of interacting.

It could be as simple as asking people to use their smartphones to contribute an emoji to a collaborative word cloud. You could ask attendees to describe their mornings in a single word. Or you could gauge how much they know about your topic ahead of time with a quick multiple-choice quiz.

Set an interactive precedent right away

It’s safe to assume your audience will use the first few minutes of your presentation to set their expectations for the rest of it. If they come to believe you’ll be talking at them for the duration of your presentation, they’ll start to settle back into passive observation mode. This is when people begin to check out, feeling they have no role to play beyond audience member.

Instead, try asking for interaction right off the bat. Here’s what one Forbes contributor recommends: “Start your presentation by telling the audience you want their questions and that you expect interaction.”

Establish right away that your presentation will not follow the tired format of a one-way information flow. Rather, you expect your audience to actively participate at key points throughout by asking questions, offering feedback, etc. This will prime your audience to pay better attention, anticipating that they’ll be called upon to interact.

Host a trivia competition

People love to compete. This is why gamification is taking off as a method of engagement in professional contexts. Think back to your school days when the teacher announcing that you’d be reviewing for a test by playing “Jeopardy” or another game would inspire reactions of excitement from your classmates. Making learning fun and competitive is a great way to boost engagement.

Embedding a brief trivia competition into your presentation is a great way to incentivize listeners to pay close attention throughout so they can better retain information. By the time the trivia portion rolls around, people are typically enthusiastic to participate. All you need to play is an audience response system so people can submit answers using their mobile devices.

Tell a story

Dumping a bunch of data on attendees is more likely to overwhelm them than give them a rich understanding of your content matter. It’s especially important to make sure data resonates as more than numbers on a screen. Bring your data to life by using stories to make data more digestible.

An interactive presentation will go a long way in helping your audience stay alert and engaged so they can retain what you tell them.

November 3, 2018
Get Best DVD Ripper from Digiarty Giveaway: Digitize Old or New DVD into MP4 and More
Being a DVD collector, are you scared of losing the DVDs, or no extra space to store your physical Disc? Remove all the anxious nights when you are worried about DVD losing or scratched, just download the a DVD-to-digital software to convert DVDs into MP4- the most accepted video formats by the media player or mobile devices.

Today, we want to recommend WinX DVD Ripper Platinum which is the pioneer in DVD-to-digital field. It is one of the best DVD ripper in 2018, and is famous by its professional ripping tech, powerful functions and No.1 fast ripping speed. Many big names speak highly of WinX DVD Ripper Platinum.

From CNET:
“I just tried the program with a DVD of mine, and it worked quickly and flawlessly. If you want a fast, effective, and fairly user-friendly DVD-ripping solution, WinX DVD Ripper Platinum is the way to go.”

From PCworld:
“WinX DVD Ripper Platinum does a very good job backing up and transcoding your DVD collection, including your movie discs. It worked flawlessly in my tests.”

Get DVD Ripper FREE from WinXDVD Giveaway

In celebration of annual Halloween, the developer Digiarty WinXDVD is running a time-limited giveaway of this DVD ripping software.

How to get a free licensed WinX DVD Ripper Platinum?
1. Enter this giveaway by clicking: https://www.winxdvd.com/event/dvd-ripper.htm
2. Hit “Get Free” button to download the zip file which includes license code, installation & user-guide.
3. Please do not forget to activate the license code ASAP to enjoy full functions of this DVD ripper.
Key Features of this DVD ripping software
- Support loading DVD Disc, DVD Folder and DVD ISO image for ripping and backup.
- Always the first to support new DVDs, and the strongest for 99-title DVDs.
- Digitize your workout DVD, music DVD, movie/TV serials DVD, etc breezily.
- Convert DVD to MP4, H.264, MPEG, WMV, FLV, MOV, 3GP, MTS, M2TS, AVI and so on.
- Rip DVD to the compatible formats of Apple device, Microsoft device, Android, over 350 ready profiles.
- Copy DVD full title/main content to MPEG2 file within 5 minutes. Clone DVD to ISO image.
- Support trimming, cropping, merging videos, selecting inner subtitle, and adding extra subtitle before ripping.
- Quality-focused Hardware Acceleration ensures a fast DVD conversion speed with full quality.
How Its Core Level-3 Hardware Acceleration Influence DVD Ripping

Do you want high tech fast conversion of your DVDs into MP4 or any other output media type? Do you like fast and instant results? Well, to answer all these questions, Digiarty Software Inc. has introduced the Level 3 Hardware Acceleration technology, powered by Intel and Nvidia, on the WinX DVD Ripper Platinum, which lets you convert all your heavy DVDs instantly, and with seamless conversion, the quality is not ruined as well.

It uses the Graphic Processing Unit on your personal computer, and gives you results instantaneously. Unlike the other DVD Ripping software, this is one of the specialities that makes it the best DVD Ripping software. In this way, WinX DVD Ripper Platinum will bring you a great DVD ripping experience:
- Rip DVD to MP4, H.264, etc at 385 FPS averagely, no.1 fast speed.
- Release the burden of CPU, allow low-end and old PC to digitize DVD speedily.
- Keep the ultimate in speed, image quality and output file size.
- Protect your DVD-ROM for longer life. Enable parallel tasks on computer while ripping.
Complete Guide to Rip Your DVDs Using WinX DVD Ripper

The preparations: download and install this free DVD ripper. It’s a lightweight piece of software, only 34.1 MB. Only a few seconds, you can finish the installation. Here I will also demonstrate the steps to activate your giveaway license code. Just click “Register” to enter Registration UI -> enter your valid email as Licensed Email -> enter your Giveaway License -> hit “Activate”.

Let’s start the simple steps to rip DVD to MP4 now.

Step 1. Load the source DVD disc/folder.

Run WinX DVD Ripper, click DVD Disc/ISO Image/DVD Folder icon. Then a dialog box will appear asking you to select source disc. Do it and click OK.

About DVD Disc File System Type, you can keep the default unless you know your source DVD type.

Step 2. Select Output Formats

WinX DVD Ripper Platinum will auto-detect all the DVD titles and check the main title if your source is a 99-title DVD. Meanwhile, Output Profile window pops up. There are lots of choice for you. For example, the most popular MP4, AVI, FLV, etc. Select it and click”OK”

Step 3. Define output folder to save MP4 video.[Optional]

Click Browse button to select a destination folder in the dialog box that pops up, and hit “OK”.

Step 4. Select “Hardware Acceleration” and hit RUN” to begin conversion.

You can also help yourself with all the features of this amazing software, by watching the WinX DVD Ripper official video intro, as this will give you an incredible understanding of how the best DVD ripper functions. It will make you fall in love with the best DVD ripping software.
October 31, 2018
5 Reasons Why Moving to Cloud Facilitating is an Extraordinary Thought for Private Companies

Inheritance facilitating situations have been trusted by little and also medium organizations since their beginning. These conditions have given stable help throughout the years and furthermore picked up the trust of the SMB people group after some time.

In any case, the appearance of cloud innovation has earned a positive reaction from the business network. Additionally, the effect of cloud innovation on facilitating conditions has settled on it a favoured decision as a web facilitating answer for businesses. This is to a great extent a result of the versatile and adaptable nature of cloud facilitating itself.

The advantages given by the best cloud hosting has made it a priority for a chief to comprehend what makes cloud facilitating so convincing and why moving to the equivalent would bode well.

As we test further, we saw in excess of a reason or two for doing likewise. How about we bounce in and know more, will we?

1. Scaling increased

Cloud hosting gives its deployers the benefit of widespread scaling. The reason individuals pick cloud facilitating, in any case, is on the grounds that it can take care of the demand of assets in the blink of an eye.

IIn this way, regardless of whether its deployers need to scale up or downsize, cloud hosting enables clients to do either, at a quick pace. In addition, there is no limitation concerning inclining the pace of cloud utilization since cloud server farms are available around the world.

Likewise, in the event that you have the best cloud hosting supplier who comprehends your requirements, you can have numerous records without agonizing over web activity.

2. Efficient in nature

Relocating to cloud lessens the heap on capex and opex. Any business that needs to moderate its IT expenses ought to in a perfect world move to the best cloud hosting. Rather than being a cost place for the association, organizations should make the most out of this by picking a decent cloud hosting supplier that gives them a month to month or a yearly arrangement.

This will take away the issue that organizations by and large experience when they buy permitting models. With cloud facilitating, one pays for the assets used and nothing far beyond.

3. Incredible capacity limit

Cloud hosting fills in as a pool for a huge measure of computerized information to be put away over numerous servers and in additional areas. This rearranges the need to store terabytes as well as petabytes of information.

Since capacity is getting less expensive as an asset step by step, cloud facilitating suppliers are likewise expanding the storage room given in their plans.

With this, the inclination for the best cloud hosting as an administration has developed. Furthermore, cloud facilitating agrees to a wide range of information for capacity, thanks to its reliability and security features, as opposed to confining to the sort of information like other web facilitating administrations.

This is one of the real reasons why organizations are relocating to the best cloud hosting.

4. Adaptable condition

Conveying applications in cloud facilitating situations has turned out to be less demanding at this point. With time, an ever-increasing number of associations are relocating from inheritance conditions to mixture cloud situations to send the top of the line applications and products.

This has made organizations turn to cloud facilitating in an offer to help their cloud capacities. Also, any organizations can recuperate lost information with reinforcement arrangements like CodeGuard if there should be an occurrence of malware or digital assaults.

Since cloud hosting gives clients the opportunity to plan, arrange and assemble applications alongside a sound reinforcement, organizations can undoubtedly move inside open, private and mixture cloud situations.

This adaptability is immense in addition to any business, which makes picking a decent arrangement supplier from a large group of cloud facilitating suppliers a critical errand.

5. Awesome versatility and convenience

One of the real difficulties of facilitating on inheritance based conditions is the way that relocation requires some serious energy and furthermore is somewhat unsafe. There is a consistent danger of information getting spilled because of relocation.

Cloud facilitating has enabled organizations to effectively exchange information from one facilitating condition to the next. It’s not as though you will exchange facilitating information consistently, however when you will, consider cloud facilitating as an answer since it will facilitate the change for you.

What’s more, workers can get to any sort of information including information documents on cloud facilitating or even transfer records on the server from wherever and whenever. Since cloud hosting has pretty much conquered the difficulties of versatility and compactness, organizations are confiding in its administration and making the most out of it.

Finally

With the sort of points of interest given by cloud facilitating, it would just be reasonable to say that any organizations searching for a web facilitating administrations ought to consider cloud facilitating as a genuine alternative. In addition, the enhancements made in the cloud innovation directly affect cloud facilitating generally.

Finally, we trust that you will consider these advantages important going ahead while picking a decent facilitating supplier among many cloud facilitating suppliers. Since a facilitating administration that can open the capability of your business isn’t just an administration yet additionally a benefit making instrument.

October 19, 2018
Logo Design Meets Tech
We have reached such a point in the domain of technological advancements, that we see something new every other day that enthralls us. In fact, we have already made an unbelievable process and have historical facts to support it as well.

In 1977, the founder of computer company Digital Equipment Corp, Kenneth Olson said that no one would ever want a computer in their home.

However, by 2012, nearly 80% of the US households had personal computers. Fast forward to today, we are using computers and the Internet for all kinds of activities – from ordering groceries online to taking rides in driverless cars.

Here is the thing- even the founding fathers of computers and software couldn’t have imagined we would accomplish so much so soon.

Although the hardware capabilities i.e. the processing power we have managed to conquer today is certainly worthy of discussion, for the time being, let’s take a look at the software front in the graphic designing industry.

Evolution of graphics and logo design

We started with DOS and then came the GUI, and over time we kept on improving and releasing advanced software programs for these upgrading OS that could help design intricate patterns, logos, etc., build and animate 3D objects, add visual effects to videos, and more.

Talking strictly above company logos, we have had powerful software like Adobe Illustrator, Photoshop, InDesign, and more that helped graphics designers to create highly-detailed and premium-looking company logos easily.

However, today we have reached new heights with even more powerful technologies like Artificial Intelligence and machine learning.

The new age of logo design

Although the graphics design software made logo design a lot easy, they were still complicated enough to be used by an average user.

So, the small business owners still had to hire design professionals either locally or through freelancer platforms which meant they had to face problems like:
- High costs.
- Unsatisfactory results.
- Multiple design revisions that consumed a lot of time and were really a hassle.
The problem was that the entrepreneurs knew that having a professional company logos is one of the most effective ways to generate interest in a new business. After all, it’s an integral component of branding and marketing.

So, they were actively looking for a solution that worked for them. Today, we finally have it on the Internet.

For instance, there are these next-gen logo designing programs such as the Tailor Brands Logo Maker that give the control to the business-owner himself.

There is no middleman, no pocket-hurting price tags, and no long waiting periods. These software platforms are based on advanced technologies like Artificial Intelligence and data analytics and can produce some of the most attractive logos in a matter of minutes!

What’s more, since they base their designs on the details given by you regarding your business and design preferences, the results are highly satisfactory.

Conclusion

Technology has improved upon a great number of things for businesses and individuals alike. In the sphere of logo making, smart designer programs are now emerging as an affordable solution for the small businesses.

However, this doesn’t mean that the jobs of human designers are in jeopardy. There are still many companies that want a “human touch” in their logo designs and are willing to pay the price for it.
June 29, 2018