Tag: Video Conferencing

  • Collaboration Perks of Video Conferencing for You and Your Remote Teams

    Collaboration Perks of Video Conferencing for You and Your Remote Teams

    Collaboration at the workplace is evolving. One thing that seems to affect its growth in leaps and bounds is video conferencing technology. If you’re still sitting on the fence and wondering how it can improve collaboration efforts among your offsite employees, read on.

    Bridge Distances

    Video conferencing is fast becoming a popular tool for plenty of small to midsize businesses, says Channel Life.

    That’s no surprise, given the advantages it brings to the table. One of the greatest benefits happens to be its ability to connect offsite teams. It used to be hard for companies to manage remote staff.

    However, conferencing tools are making it easy for business to track their employees and monitor productivity. It has effectively bridged the gap, allowing teams across the country and the world to toss geographical barriers aside. Now, management teams across the world are finding it easier to reach out to their offsite employees, wherever they are.

    Faster Information Sharing

    Email, chat, or international calls used to be the territory of offsite teams. Not anymore. With video solutions that have come into play, plenty of teams are finding it easy to share information.

    Need to update your team regarding urgent revisions for a project? Easy. Want a general assembly to address company issues and lay employee worries to rest?

    Done.

    Conferencing technologies have made communication instant.

    Face-to-Face Interaction

    A unique aspect of video, one that sets it apart from chat, email, or call, is that participants can enjoy some face to face contact. For offsite staff, this can prove invaluable.

    Regular face to face meetings can drive employee engagement higher. Low engagement is a productivity killer in the workplace.

    By using technology to cross the distance, companies are able to encourage and develop camaraderie and teamwork in offsite employees, leading to greater employee satisfaction and engagement, both of which improve collaboration efforts.

    Fewer Misunderstandings

    Another great feature of web conferencing systems is HD quality. Companies like Blue Jeans offer HD video conference for IT platforms, allowing for crystal clear images. That brings the experience to an entirely different level.

    The fine clarity makes it seem like your team is sitting just right next to you, in the same room. It’s a revolutionary tool, one that really makes a difference in an organization that manages offsite employees.

    This also reduces the amount of misunderstandings at work, due perhaps to the inherent limitations set by common communication channels. For instance, someone can come across as curt or rude, when the exact opposite is true, when they send an email that’s less than chatty. Others could be seen as disrespectful or glib when all they are is casual.

    There are a lot of context cues lost when you send over a text. Unless you put in emojis to function as a mood barometer, it can get pretty sticky, especially if some of your people take umbrage at an a seemingly intended offense—when there’s none at all.

    That doesn’t just damage collaboration efforts among your employees. After all, they’re hardly likely to work together well if they have ill feelings toward each other. It’s going to affect your business as well.

    Anything that hurts employee productivity hurts your bottom line.

    Efficient Processes

    Since exchanges often happen more slowly when done via email or chat, it often delays important decisions, putting your production team behind schedule. This is because you would often have to wait for your contact to reply an hour or two after you’ve sent a message.

    That’s where video comes in. You can easily arrange a video meet and run through any adjustments to the process, making the process quick and convenient.

    That makes for a shorter production cycle.

    With better technologies available, you can improve your processes and target faster production cycles.

    Flexible Schedules

    Stress affects employee performance in a negative way. If someone on your team is stressed, then that means they aren’t performing at 100 percent capacity. If your employees are collaborating on a project, that stress could result in a drop in quality.

    One way to keep employee stress at bay is to figure out and deal with workplace stressors, says In the Black.

    One possible source of employee stress is the daily commute and travel. Imagine having to squeeze yourself into sardine city every day just to get to work. Imagine driving through an hour or two of traffic before you even step into the office.

    Less than stellar tempers have been known to explode at the sight of unruly pedestrians and jaywalking tourists. It’s enough to drain anyone’s energy.

    With online meetings making it possible for employees to work from home, though, your team has less commuting stress to deal with and more time to spend at home, potentially resulting in greater work-life balance.

    Conclusion

    All these things improve collaboration efforts among your remote teams to a greater or lesser degree.

    With the technology still rapidly changing, though, it should be interesting to see what else video conferencing will have in store for businesses in the years ahead.

  • How IT Companies Can Use Video Conferencing to Enhance their Operations

    How IT Companies Can Use Video Conferencing to Enhance their Operations

    IT companies can use video conferencing in a wide variety of potential applications ranging from its use in IT support services to helping the company communicate with its different branches that are in multiple international locations.

    Knowing what video conferencing can do and how you can utilize it to its fullest is an advantage that should not be ignored.

    Video conferencing and customer service

    Conference calls for IT support via services like Blue Jeans has become an increasingly prevalent tool in the customer service arsenal of various tech companies.

    Sometimes some customers have a hard time setting up whatever product they purchased and they require the assistance of a customer service agent to do it. However, there are cases where even the best tech support rep is unable to understand what has gone wrong without some visual cues.

    This is where video conferencing tech support enters into the picture, through the use of a web cam or even the customer’s phone, a tech support representative will be able to take a look at what they are doing and analyze exactly what the customer had been doing wrong.

    Visual analysis is simply superior to blindly gropping in the dark along with the client.

    This is one of the reasons why the use of video conferencing has become an increasingly popular customer service tools since it helps to prevent instances of frustration between both a customer and a tech support representative as well as saves on the amount of time spent figuring out what the problem is.

    Connecting with different departments and branches

    One of the issues that IT companies immediately encounter as they expand into new markets is the problem of properly conducting an inter-department meeting to discuss potential strategies.

    The sheer amount of different departments across multiple countries make such a meeting difficult to achieve and this is why the use of video conferencing has grown to be a much needed aspect of present day IT company operations.

    Through the use of present day video conferencing technology, people from various branches and departments in the enterprise can connect with one another via a conference call and thereby facilitate a meeting that would otherwise be difficult to achieve.

    Conducting interviews

    Another advantage of IT companies utilizing video conferencing is that this enables HR departments to conduct interviews regardless of a person’s location.

    Some IT companies such as Microsoft and Apple hire professionals from places like India, Japan and the Philippines. Physically going to these sites and conducting the interviews can be a costly endeavor, especially when you take into consideration the cost of renting out an appropriate venue.

    This is why conducting a video conference interview is a great cost saving measure since all you would need to do is send the interviewee a link and have them click it an appointed time for the interview to commence.

    As a result, you could have an interview with a potential employee for the company from the comfort of your office.

    Training sessions

    Another advantage of utilizing video conferencing in IT companies is its use in various training sessions. Technically, a trainer doesn’t need to be in the same room as an employee to help them understand new processes and systems.

    With the virtual systems currently in place as well as the capacity of various programs to help a teacher view the progress of students with their training in real-time, the physical presence of a teacher is not essential.

    IT companies can take advantage of this by implementing training sessions that make use of video conferencing so that a trainer could help teach batches of students from multiple different locations at the same time. The company could save thousands of dollars that would have gone into the transportation and accommodation costs of the trainer.

    Collaboration

    Collaboration across multiple departments is also better facilitated through the use of video conferencing. The problem with emails and phone calls is that they are extremely limited when it comes to enabling multiple people to collaborate and discuss a particular idea.

    The back-and-forth interaction required for such an endeavor often requires people to be in the same room; however, this requirement can be circumvented if the people involved utilized video conferencing. All they would need to do is set up the right video cameras and speakers, and it would seem as if they were there in the same room as their counterparts.

    All in all, video conferencing holds a lot of untapped potential that IT companies are only now utilizing.

    As the technology progresses, it is likely that video conferencing will become a commonplace technology to the point that people may start using it instead of physically going to work.

  • Cloud Based Video Conferencing Can Be a Bridge

    Cloud Based Video Conferencing Can Be a Bridge

    Updating software is a pain. It’s supposed to automatically update, but it usually doesn’t. Meanwhile, your computer or network probably is vulnerable to the latest Internet virus. Then there are the updates you don’t want because you’re working, and you don’t have time to stop and restart your computer.

    Things can be even worse when you’re dealing with video conferencing software. Does everyone on the call have the latest update? Probably not. This can cause real problems. Who cares about a pretty new graphic interface, when the video feed goes black on three screens right before a presentation? All because one software update suddenly made Skype incompatible with OS X.

    If only there was a way to bridge all the different software programs on local computers or networks regardless of version to a single video conferencing solution. Then you wouldn’t have to call your local IT guy who’s afraid of Macs or always wants to trouble shoot over the phone. You know, the guy who can’t get the Flash plugin to work right in Firefox?

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  • Time to Move Beyond Business Traveling and Traditional Meetings

    Time to Move Beyond Business Traveling and Traditional Meetings

    Business meetings are an old standby, as integral to most companies as a smile and a handshake. They’re the basic unit that measures how business gets done. But they’re also time-consuming and often inefficient, especially when it comes to getting multiple people in the same room. Travel time and travel expenses can drain a budget, especially for small businesses.

    A survey conducted by the New York Times found that small businesses are hit disproportionately hard by travel and meeting expenses: they often find themselves sending fewer people longer distances, and that time lost to travel adds up quickly when you don’t have many people to spare.

    But what could replace something as simple and unavoidable as a business meeting? Thanks to the Internet, there’s a new possibility out there: video conferencing.

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  • Using Your NOOK for Video Conferencing

    Using Your NOOK for Video Conferencing

    NOOK’s new Samsung Galaxy Tab comes with a huge list of excellent new features, from the inclusion of streamlined and personalized apps to the exclusion of permanent “in your face” widgets that may not even be relevant to your preferences, but by far one of the best is the new NOOK runs Android 4.4 out of the box, giving it all the functions of a standard 7-inch Android tablet without the same “bloatware” apps and features found in most tablets. This allows users to go from using their NOOK strictly as a digital library to utilizing it in other leisure activities, school and even business.

    The fact that Samsung’s NOOK features a crisp front-facing camera, like its non-Barnes and Noble sibling the Galaxy Tab 4, even makes it possible to use the device for video communications such as Skype and other video conferences. Most smartphones are capable of the same thing, but using a compact tablet or eReader offers the benefit of a larger, higher definition, brighter screen; this makes for better viewing quality and better lighting for anyone on the other end.

    What do you need to turn your eReader from a colorful portable bookshelf to a mobile video conferencing powerhouse? As it turns out, not much.

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  • How to Get the Most Out of Your Video Conferencing Platform

    How to Get the Most Out of Your Video Conferencing Platform

    Video conferencing platforms have come a long way in increasing productivity and improving overall communication within businesses. Most business owners are aware of the basics.

    They presume that video conferencing can allow for telecommunications or business meetings when participants are in different cities. While this is, of course, true, video conferencing offers even more benefits. Here are some that you should consider.

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  • Importance of Body Language in Video Conferencing

    Importance of Body Language in Video Conferencing

    While what you’re saying in a video conferencing meeting is very important, so is how you are saying it. Presentation and body language go a long way toward conveying what you want to say and engaging your peers. If you you’re your next meeting to be more than just another webinar, you need to consider how you come across to your viewers.

    Video conferencing meetings are collaborative and engaging experiences when done correctly, simply because they let others see a real person and not just a voice on the other end of the line.

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  • The Rise of Video Conferencing [Infographic]

    The Rise of Video Conferencing [Infographic]

    As technology becomes ever-more sophisticated, it can help us to change the way we do business, streamlining processes helping us to save time and money. A technological advancement that is being used by more and more companies is video conferencing.

    A recent survey by Powwownow discovered that how video conferencing is affecting the way more and more businesses have meetings and communicate with each other.

    Cost-effective

    So many businesses are looking for ways to save time and cut costs. Lower budgets mean that companies need to be resourceful with what they have. A trip out of the office for staff to go to meetings can be costly between the train and taxi fares and daily expenses. The survey found that 70% of SMEs would rather participate in a video conference than travel to a business meeting.

    Replacing the Telephone

    At one time holding a teleconference was considered a cost-effective way to communicate business to business without travelling.

    However, the survey revealed that the average attention span on a telephone call or conference was only 23 minutes, while the average attention span for video conferences was 35 minutes. It is expected that video conferencing will replace traditional means of business communication.

    A Time for Change

    As more businesses are adopting video conferencing as means of communicating and holding meetings without incurring travel expenditure, more and more companies believe that it will soon replace conference calls completely. 65% of CIOs believe that desk phones will become redundant over the next few years.

    This infographic explores the results of the survey showing that more companies are considering video conferencing as a more cost-effective way to communicate as well as working remotely without incurring travel costs or relying on older technology such as teleconferencing equipment.

    The Rise of Video Conferencing [Infographic]

    Source: The Rise of Video Conferencing