Top Three Communication Trends Businesses Will Witness in 2021 and Beyond

2020 didn’t only instigate serious life changes, such as social distancing and remote-working, but it also affected the way we communicate and interact with each other. Secure voice communications have become essential more than before. With remote working has become the new norm, increased demand in voice and video communication has spiked in demand.

While entire organizations and business companies shifted to remote-working overnight, the adaptation of technology to meet the new demands accelerated as well. It wouldn’t be wrong to state that the globe witnessed two years of technological and digital transformation within a period of a few months.

As we pass through 2021, there are still loads of things we aren’t sure about. However, the only thing we seem to be certain about is that remote working is here to stay. Even if companies initiate returning to the office premises, they will have to face a few challenges regarding communication (in hybrid work environments) and keep the entire team connected. Read on to learn more about the top three communication trends that we will witness in 2021 and beyond.

1. Collaboration & communication solutions for remote work

Many business owners are still skeptical about the future of remote working and allowing their employees to return to the office premises. Nonetheless, business owners have also witnessed numerous benefits of remote working, such as more productivity, fewer costs related to office maintenance, and no commute expenses for employees.

While remote working provides employees with flexible time, it also calls for collaboration and communication solutions. It is speculated that remote working will remain a popular option for the upcoming years and keep attracting good talent.

Resultantly, global companies are planning to offer part-time and full-time telecommunication options for potential clients long after the pandemic is over. To keep their distributed workforce connected, businesses will keep investing in collaboration and communication solutions along with migrating to cloud-based communications platforms.

2. Meeting the demands of a hybrid team of employees

It is speculated that the future will revolve around remote work, or a hybrid system will be integrated into companies, where half of the workforce will work from home. In contrast, the remaining half will work from the office premises. In order to gap the communication bridge between in-house workers and home-based workers, newly acquired communication technology will be integrated to connect all employees and keep them on the same page.

It is speculated that conferencing technology will take the core place of business models, especially during staff meetings, to ensure that all employees can be active participants. That said, we will see an emerging trend of businesses investing in screen-sharing solutions, good-quality video, and audio equipment.

3. A Well-Integrated Communication System

Many businesses invest in effective unified communication and collaboration apps to replace their single enterprise communication, including fax, voicemail, instant voice messages, video, audio conferencing, team collaboration, etc.

By investing in a well-integrated communication and collaboration system, businesses can stay on top of their games, help their employees stay on the same page while enabling effective and secure communication as all businesses survive and thrive in an era of Digital Darwinism.

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