Until recently, business telephone systems were unwieldy things. Businesses were limited to clumsy switchboards, arcane PABX systems, and, if they were lucky, an email and calendar system that only the IT guys knew how to use.
We’ve come a long way in the last few years, and today’s unified communications suites are powerful, stable, and user friendly. If you haven’t invested in your business telephone systems recently, then 2012 is a great year to improve your infrastructure.