level_15_access Issue When Logging Into Your Router?

The most popular posts on Technically Easy has to do with resetting a wireless router, and securing a wireless router. Securing a wireless router can be confusing and difficult, and can offer a few headaches. Many people have e-mailed me, or left comments, about problems that they have had when securing their router. While I try to answer all, there are a few that I have trouble finding a solution for.

In this post, I will offer an answer to one of the comments that someone had posted about a “level_15_access” message they were getting when logging into their router. I have finally found an answer to this problem, which is explained below.

The Level_15_Access Issue – Related to IP Address

When securing a router, you are required to get access to the router’s administrative pages through a web browser. You type in a user ID and password to gain access to these pages.

The steps that I offer when securing a router requires you to log in a few times. When logging in, you may receive a message similar to the following:

Firefox - Level_15_Access

Firefox – Level_15_Access

Internet Explorer - level_15_access

Internet Explorer – level_15_access

The above problem is not related to your router, but is a result of entering in the IP address incorrectly. You will notice that in the above screenshots, the IP address is This is not the address of your router. This is the address of another server somewhere on the Internet, which explains why your ID and password don’t work.

The address that you should enter in your web browser is Once you enter in your ID and password, you should have access to the administrative pages of your router.


About Paul Salmon

Paul Salmon is the founder of Technically Easy. He is a an experienced PC user, and enjoys solving computer-related problems that he encounters on a regular basis.

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  1. chetan
    Posted May 9, 2015 at 11:04 pm | Permalink

    I Dnt no username and password plz help me

  2. Posted February 28, 2015 at 6:01 am | Permalink

    I Dnt no username and password plz help me

  3. Alex
    Posted January 14, 2014 at 4:24 pm | Permalink

    “192.168 .1.1.” – Thank You So much! :)

  4. isley
    Posted August 27, 2013 at 12:47 pm | Permalink

    I just found it here, thank you so much

  5. Arjun S
    Posted July 10, 2013 at 6:06 am | Permalink

    Thank You So much! :)

  6. Akshay Gupta
    Posted June 6, 2013 at 1:17 pm | Permalink

    I have a Belkin N1 Router. I need to change the router settings but to enter the settings page. i entered the IP but it shows the Level_15_access message and asks for username and password and I don’t know what to do?

    The IP is correct in my opinion and I have rechecked it many times.

  7. ben
    Posted May 11, 2013 at 6:27 am | Permalink

    whoever has or 1.1 or similar has probably harvested a huge number of IP address and router password combinations… Probably a good idea to change your router username and password if you accidentally types them in to here!

  8. aliya
    Posted January 21, 2013 at 11:37 am | Permalink

    hey, what is level_15_access username and password?

  9. please help
    Posted January 3, 2013 at 6:59 pm | Permalink

    it still keeps sending me that message even when i type it in right

  10. Kiki
    Posted December 16, 2012 at 11:55 am | Permalink

    A Master Genius in my book! Always reliable and consistent with troubleshooting my linksys router issues!! Thanks!

  11. pradhap lenin
    Posted November 14, 2012 at 12:24 am | Permalink

    thanx a lot

  12. Dan
    Posted October 26, 2012 at 11:05 pm | Permalink

    Saved me a TON of time. Can’t believe I typed it wrong.

  13. Joe
    Posted March 17, 2012 at 9:35 pm | Permalink

    Thanks bro. saved me a lot of time. always hard to remember the order of 192 and 168 lol

    • Posted March 19, 2012 at 8:19 am | Permalink

      No problem, Joe. I sometimes enter the wrong address at times, too.

  14. Dave
    Posted December 20, 2011 at 10:27 am | Permalink

    Please make SURE you have the RIGHT routers connected when tryin to access THEM

  15. dark9999
    Posted October 13, 2011 at 9:11 pm | Permalink

    Nao consiguo entra no meu modem com todos ip de fabrica, vou resetear o modem!
    ainda bem que o moden salva configuraçoes em um arquivo.

  16. Stefan
    Posted August 31, 2011 at 4:31 pm | Permalink

    Error also occurs when you have a VPN connection

    • Posted September 1, 2011 at 8:53 am | Permalink

      I haven’t experienced the error when I connect through VPN, although I did have disconnect issues. I’m not sure why the error will appear when using a VPN connection, however.

      • Thierry M.
        Posted October 14, 2013 at 10:15 pm | Permalink

        Hey Paul thanks for the post. However, I believe that your answer only applies to those who are trying to access their router locally. What would be the scenario if I was to access my home router from work? Shouldn’t I try the public IP instead? If yes when I do so that’s when the error message pops-up. Thanks

        • Posted October 15, 2013 at 8:01 am | Permalink

          Hi Thierry,

          Yes, the post only applies to those accessing their router locally. While I haven’t accessed my router from the Internet, but if you do, then you would use the public IP address assigned to you by your ISP, I believe.

  17. kapa
    Posted July 14, 2011 at 11:14 pm | Permalink

    What lashatt asked, what is the password anyway?

  18. lashatt
    Posted November 22, 2010 at 9:10 am | Permalink

    and what is level_15_access username and password?

  19. danny
    Posted September 7, 2010 at 7:24 am | Permalink

    I am entering the add and getting the response with fritz! adsl router (its real add is

  20. Bud Haynes
    Posted August 10, 2010 at 7:07 am | Permalink

    Thanks!!, got me back on the right track.

  21. Amen
    Posted May 9, 2010 at 4:00 am | Permalink

    Thank you!!!!!

  22. Roman
    Posted February 6, 2010 at 7:49 am | Permalink

    thx =)

  23. Luciano
    Posted January 25, 2010 at 5:17 am | Permalink

    TY! For the tips!

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