Traditional operators from day’s past would wheel-and-deal incoming customer calls via a switchboard.
It was a chaotic transfer of wires from one line to the next, oftentimes inviting the chance of dropped calls, fumbled transactions and other hiccups.
Sure, communication has seemingly jumped from one revolutionary milestone to the next since, but the need for faster, stronger communication has come in the form of VoIP, or phone messaging systems.
From technical benefits on down to business efficiency, having a VoIP service has taken communication to a whole new level.
Here are two main reasons why.
1. The Advanced Features
Cell phones have predominately taken new shapes each and every year.
And with new shapes come shiny new features to make communication–be it texting, calling or staying in touch via video chat–a breeze for the most part.
The same can almost be said with your standard phone messaging devices.
A typical VoIP service will be able to connect clients to businesses with a host of features waiting for them at the gate.
They come in the form of effective features such as auto attendant services, unique call transfers and voicemail integration to other devices in and around the office.
First, clients are welcomed to a business by the auto attendant.
This advanced automated voice proficiently collects and redirects inbound calls, providers customers with a number of directories that can be reached either vocally or by the push of a button, can make transfers to a human operator should the caller need further details and much more.
However you see it, the auto attendant can make clients feel their needs are being met without interruption or busy signals. And that’s all before the voicemail integration.
With most phone messaging services, the “messaging” part is the one area you think they should get right.
Not only do they get it right, they transform the time frame for business response times.
The way that voicemail is handled with VoIP systems is simple: call transferring options.
Most business phone systems hosted with PBX services can field voicemail and forward them to various extensions.
Let’s say a client calls the office and is seeking Employee “X” but he or she is out for the moment.
Call forwarding will take over from there, and can be directed to the employee’s email server, cell phone or both. The main thing is that the call routing isn’t hindered by dropped calls or delayed air space.
2. Positive Influence On Business Productivity
One of the most obvious benefits of VoIP systems is the comfort of knowing that business productivity can grow into something much bigger.
Think about it. If call transfer times are shortened, the influx of customer calls increase, busy signals are all but eliminated, voicemail advancements are in place and in the end, companies should start to see transactions and dealings chug along at a better, more organized pace.
Since calls are always being forwarded to the desired directory of the caller, you eliminate the human error of snagged calls.
Business phone systems enjoy the amount of open lines afforded by VoIP, the equipment itself can be run through existing company lines, employees have a more diverse and effective setup, and before they know it, the professional tone of their company can expand in the eyes of the consumer.
Because in the end, all businesses strive to reach a balance of professionalism and proficiency that helps maximize earnings and quickly transforms customer questions into answers.
That’s the advantage of phone messaging systems and the switchboards that came before it.
Tags: Business Technology, VoIP, VoIP Advantages
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on October 29, 2011 at 1:52 am
VOIP technology is very useful for companies that make a lot of long distance / inter state calls. The only issue with VOIP is the high cost of IP Phones. If they can reduce that, VOIP will be adopted in many companies…
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on October 31, 2011 at 8:21 am
Many companies are switching to VoIP technology. While the phones are more expensive than traditional phones, they are coming down in price as VoIP is becoming more standard.
on October 29, 2011 at 5:10 pm
We’ve been looking into this for our business. I think it makes sense especially if you have international clients!
Mike recently posted…Review of Jamorama
on October 31, 2011 at 8:24 am
You will definitely save a lot of money if you make international calls on a regular basis, then a VoIP phone is a great choice for you business.
on October 31, 2011 at 4:10 am
A lot of companies here are using Voip (Voice over IP). I guess it’s gooing to replace landlines since it more inexpensive compared to using your phone line.
FelipeG recently posted…My Diet Ideas
on October 31, 2011 at 8:33 am
A lot of companies to seem to be switching to VoIP. Since they already have the Internet connection, switching to VoIP is easy, and they don’t have to pay a second bill for the landline.
on October 31, 2011 at 6:53 am
As every company has a tendency to enter international market, then it is quite obvious that they all are looking for foreign clients and companions. And of course they are looking for the best way to call them. And in this case, VoIP can play the most important role.
Jeanie recently posted…Free TV Channel Video Facebook Template
on October 31, 2011 at 8:34 am
VoIP is a great option for those that deal with international manufacturers or clients. The ability to call anytime, for a low price is a great feature of VoIP.
on October 31, 2011 at 11:25 pm
I agree that this is really advantageous for all businesses…I think this is awesome for me!!
Gianne recently posted…Overcome Your Problem Regarding Talking to Girls and Know How to Talk to a Girl You Like
on November 1, 2011 at 12:22 pm
It really is great for businesses as it makes it very affordable to do business internationally.
on November 1, 2011 at 8:38 pm
Businesses are important to us and I hope, this will help them grow…
Wenny recently posted…Weight Loss Dietary Supplements That Can Save You Money As You Lose Weight
on November 2, 2011 at 2:12 pm
In todays economy anything that will help a business save money to grow is a a good thing.
on November 8, 2011 at 8:47 pm
Our businesses are very important and I think this is also important too…
Ces recently posted…The Original RedNek Wine Glass
on November 15, 2011 at 12:23 pm
Totally. Any business without a VoIP facility is definitely making a huge mistake. I do think there still are a few limitations with it however.
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on November 15, 2011 at 8:52 pm
We all know that our business is very important to us and I hope, this can really help…
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on November 16, 2011 at 4:47 am
yes it’s reduce the cost when you contact customer oversea call.
sinddy recently posted…How to find hot product
on November 21, 2011 at 8:42 pm
This is really an advantage for people and I hope this can help me a lot in my business…Thanks for the idea!!
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on November 22, 2011 at 7:57 pm
We love our business and for sure, this can really help…
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on November 27, 2011 at 8:05 pm
We all know that this is very helpful and useful as well…Thanks a lot!!
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on May 12, 2012 at 2:14 am
I looked into this for my business but was eventually put off by the added cost. Might be worth re-evaluating with all of this taken into account though.